+34 876 261 034 | de 7h a 15h | info@kryfil.com

Terms and Conditions of Purchase


Purchase Process


In www.kryfil.com (Online-shop owned by Kryfil Metacrilato, SL), you can select from the following options for placing your order:


• Through the online application "shopping cart" in our online-shop
• Telephone +34 876 26 10 34
From Monday  to Friday from  7.00am to 3.00pm.
• By fax to +34 876 26 10 35
• By email to: info@kryfil.com  

- PRICES AND TAXES

Prices of products featured in the pages of www.kryfil.com are shown without VAT included, and are shown in the European currency, Euro (€).
All prices on the page are shown without VAT included.
Prices will be valid, except for typographical errors, and can be modified by the owner of the website without previous notice. However, we will always respect the prevailing price in the website when ordering.

We apply the current tax rate of 21% for the whole Spanish peninsula and the Balearic Islands.
Because of its special tax regime, the geographical areas of the Canary Islands, Ceuta and Melilla are considered territories outside of the CE. Therefore, purchases made by residents of these territories are exempt from VAT taxes (the cost of customs clearance and import taxes and any other fees are not included in the price of the product, nor the shipment, and must be paid on arrival by the receiver of the goods).

For intra-EU Acquisitions:
In the rest of the EU countries, we will also apply this tax (21% VAT) for all end users, unless the purchaser is a business and facilitates us, prior to the sale, the company’s VAT number (European equivalent to the NIF / CIF in Spain). In this case, intra-community sales will not be charged with VAT tax, if our customer service validates the information about the VAT number given.

For purchases of non-EU countries:
For sales outside the EU VAT will not be charged, but it is preferable for the user to contact our customer service team via our e-mail info@kryfil.com  to be validated in our computer system and be able to purchase without VAT.


- PAYMENT

To buy on www.kryfil.com  there is no minimum order quantity and you can choose from the following payment methods:
• Credit card: Pay your orders easily and securely with most credit cards: VISA, Mastercard, Maestro, La Caixa, American Express, JCB and V-Pay.
KRYFIL METACRILATO SL uses the latest technology (SSL 128 bit Encryption Security) for credit card payment, which guarantees a safe purchase.
• By bank transfer in favor of "KRYFIL METACRILATO SL". You must complete this transfer within 3 working days after placing the order (if we have not received confirmation of the transfer after this period, we will cancel the order). VERY IMPORTANT: remember to mention in the concept of the transaction the reference number of the order to avoid confusions and delays in your order. To speed up the process of preparing and shipping your order, we recommend that, after making the transfer or deposit in our account, you send us a fax or e-mail with the receipt or proof of the operation, so that we can start managing your order.
* The account number will be given automatically by the program during the purchasing process.
• Through Pay-Pal Account (info@kryfil.es ).


- PRODUCT AVAILABILITY

The availability of products on www.kryfil.com  is valid except of end of stock or typographical errors. Orders will be dealt in strict order of receipt.
In case of end of stock of a requested product, our own system will notify it to you when ordering, indicating that at this moment the product is not available and that it will mean a delay in the delivery. We will contact the customer if the delay of the product is superior to 5 days, and will offer a similar product or agree a new delivery time, if this was accepted by the customer.
In some of the products of www.kryfil.com  we show approximate delivery times, as they are usually standard products that we have in stock. However, we want the User to know that most of the Products sold in www.kryfil.com  are manufactured by KRYFIL METACRILATO SL and if the product at the time of the order was not in stock, the production time would be minimal and we would notify the customer if we could not keep the delivery time in our website.
However, it is also important to note that in case of special customized products (eg. Lecterns with custom logos), or products that are made to order (eg. showcases for museums) the delivery time is expressly agreed with the client. Our customer service team will contact you if necessary.


- SHIPPING CHARGES

Shipping charges are automatically calculated according to weight, volume and location of delivery during the purchasing process. You can simulate the purchase, and obtain an estimation of shipping charges and taxes, of one or more of our products, without the need to complete the purchase process (without making the final payment). Once you are satisfied with the total amount, you can finish the purchase by paying with one of the payment methods offered in the section PAYMENT.


 Shipping & Returns


- SHIPPING

Once you have completed the order, the delivery will be delivered in 2 to 5 days maximum (valid for the Iberian Peninsula and Balearic Islands) for most of our products. Our team will contact the customer in case of  we are not being able of meeting the delivery deadline.
VERY IMPORTANT: In case of an impact during the transport, you have to make the claim within 24 h. in order to claim the insurance company. You should write us an email to info@kryfil.com  detailing the impact on the transport and if possible attaching a photo of the break.


- SHIPPING FORM

All of our products are shipped with 24 hours transport services to all major cities in the Iberian Peninsula, and travel insured against breakage, so you can be sure that any incident during shipment will be fully covered.
For the Balearic Islands, the transit time is usually 48 hours.
For shipments to the Canary Islands and other countries we use several authorized international transport operators. You can contact our Customer Service for more information: info@kryfil.com  


- SHIPPING CHARGES

Shipping charges are automatically calculated according to weight, volume and delivery location. You can simulate the purchase to see the cost of sending one of our products to your location without the need of completing the purchase process. Once you are satisfied with the total amount, you can finish the purchase by paying with one of the payment methods offered in the section PAYMENT.


- GUARANTEES

When you buy on our virtual-shop www.kryfil.com  you can feel safe and secure. The acquired products are made with top quality materials (we only buy the best international methacrylate brands) and go through rigorous quality controls made by our staff. For more information please contact our Customer Service: info@kryfil.com  
If you notice any defect, breakage or are not satisfied with the product purchased within 24 hours of receipt, please let us know by writing us to our e-mail info@kryfil.com and we will replace the product or refund the money.
After 24 hours after the delivery of the product and not having received any communication from the costumer, we understand that everything has been delivered correctly and in perfect conditions and that any defect or failure that appears later can be due to misuse or neglect use of the customer. The product can be damaged or deteriorate over time. The company Kryfil Metacrilato SL can not be held liable for any possible misuse, and therefore will not consider claims submitted after 24 hours from the time of receipt of the purchased product.
Therefore, we strongly recommend, upon receipt of the goods, to check carefully if during the shipping process, the products may have suffered any damage, and thus be able to demand the replacement of the products to the transport company through the break leading insurance including in our delivery service.
VERY IMPORTANT: In case of an impact on transport, has to make the claim within 24 h. after receiving the product, to claim the insurance carrier. We should write an email to info@kryfil.com  detailing the impact on the transport and if possible attaching a photo of the break.
Tips:
• In case of breakage or deterioration evident packaging, should be mentioned in the delivery note of the transportation agency at the time of delivery.
• If internal damage to the product after opening the package, we have 7 days to report the incident in writing to the carrier, so please let us know (in writing e-mail to info@kryfil.com ) within approximately 24 hours of receipt, so we have enough time to make the necessary arrangements with the carrier and insurance, to solve the problem.
The product collection will be managed by KRYFIL METACRILATO, S.L., putting us in touch with you for it.
The refund of the purchase shall in any case, upon receipt of goods. After checking the status of the goods must be unused and in original packaging, we will proceed to refund the amount (net of shipping costs both outbound and return) by bank transfer to the account you specify.

The return of orders of more than 1 piece will not be accepted of the same product, since this type of orders is manufactured on demand 

- RIGHT OF WITHDRAWAL AND REFUNDS
In www.kryfil.com  our ultimate goal is the satisfaction of our customers and that you repeat your shopping experience in the future. Therefore, we want to ensure that the products you have purchased in our store always correspond to their expectations. If not, you have 7 working days from the day of receipt of goods to return the product. Simply email us info@kryfil.com , indicating your full name, your e-mail (username) and the product being returned. We will contact you to arrange the return of the product and provide the document to withdraw you must attach completed, signed and sealed, to manage this recovery.
The product collection will be managed by KRYFIL METACRILATO, SL, putting us in touch with you for it.
The refund of the purchase shall in any case, upon receipt of the articles and after checking the condition of the goods must be unused and in original packaging. Within 30 days, we will proceed to refund the amount (net of shipping costs both outbound and return) by bank transfer to the account you specify.
Attention: LSSI law stipulates that there will be no right of withdrawal by the purchaser, if some types of products such as products or custom-made (eg. Lecterns personalized with logo or customized with extra options configurable as the client)
Privacy Policy
KRYFIL METACRILATO, SL guarantees the protection and confidentiality of personal information, addresses, payment and any other type provided by our customers in accordance with the provisions of Law Spanish Law 15/1999 of 13 December on the Protection of Personal Data (Act).
All information provided by our customers KRYFIL or its employees will be included in an automated personal data created and maintained under the responsibility of KRYFIL METACRILATO, S.L. (CIF / VAT: ES-B99227464).
The main purpose of this file is to maintain the contractual relationship with our customers, facilitating the processing of orders, statistical studies, as well as the sending of advertising for products and services marketed by KRYFIL METACRILATO, S.L.
KRYFIL ensures confidentiality of data and guarantees that in no case be transferred to any other use without prior written consent of our clients.
In compliance with the provisions of Law 15/1999 of December 13, customers KRYFIL may at any time exercise their rights of access, rectification, cancellation and opposition of their personal data by writing to: KRYFIL METACRILATO, S.L., C / Pineta, 13-B2, N 6 – Pol. Industrial Valdeconsejo, 50410 CUARTE DE HUERVA (Zaragoza) - SPAIN or by sending an email to this address: info@kryfil.com 
KRYFIL METACRILATO, S.L. established in C / Pineta, 13-B2, N 6 – Pol. Industrial Valdeconsejo, 50410 CUARTE DE HUERVA (Zaragoza) - SPAIN, CIF / VAT: ES-B99227464.

Legal Notice
Identification data
The owner of the virtual shop www.kryfil.com  is Kryfil Metacrilato, S.L., established in the street Pineta,13-B2, Nave 6, 50410 Cuarte de Huerva (Zaragoza) - SPAIN, CIF / V.A.T. ES-B99227464, registered in the Registry of Zaragoza in Volume 3675, book 0, folio 9, page Z-47 714, Inscrip.1 ª. Email info@kryfil.com  
Website Intellectual Property
All intellectual property rights for the content of this website, graphic design, images, text, logos and source codes are owned by Kryfil Metacrilato S.L., which exercises exclusive rights to exploit them.
Therefore their reproduction, distribution, public communication and transformation, in whole or in part without the express permission of Kryfil Metacrilato S.L. Similarly, all trade names, trademarks or distinctive signs of any kind on this website are protected.
Website content and links
In Kryfil Metacrilato S.L. not responsible for the misuse of the contents of our website is the exclusive responsibility of the person who accesses or uses.
Nor do we assume any responsibility for information contained on the websites of third parties that may be accessed by search engines or links from the website www.kryfil.com
Sharing or dissemination of information
Kryfil Metacrilato S. L. disclaims any liability arising from the exchange of information between users through its website. Especially we are not responsible for the use which minors may make of it in case the content to which access could offend their sensibilities.
Updating and modifying the website
Kryfil Metacrilato S.L. reserves the right to update, modify or delete information contained in its website, and the configuration or presentation at any time without notice and without assuming any responsibility for it.
Technical points
In Kryfil Metacrilato S.L. assume no liability that may arise from technical problems or malfunctions in computer equipment not attributable to the company, which occur during the connection to the Internet, as well as damages that may be caused by third parties through illegal beyond the control of Kryfil Metacrilato S.L.
Law and Jurisdiction
In general, the relationships with our customers, arising from the presentation of the services contained on our website are subject to Spanish legislation and jurisdiction.
Users of our site are aware of all the above and accept it voluntarily.
If you have any comments or suggestions, please use our e-mail consultation and customer service: info@kryfil.com